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Urgent Coronavirus support information: Please find information from a variety of sources to support APPS and our school community:  DfE Parent and Carer information Return to school video June 2020 Government: Information for Parents and Carers For any queries, please follow the link to the government websites: Criti...Read More

Inspiring a Love for Lifelong Learning


Parents/Carers

Communications, Concerns, Complaints, Compliments & Code of Conduct

COVID COMMUNICATIONS: During this challenging time of dealing with Covid-19, please email info@ashford-park.surrey.sch.uk if your child tests positive for Covid-19 during a school holiday or weekend. Please let us know as soon as you receive the positive test result, as this gives us time to advise other people to self-isolate if necessary.

COMMUNICATION PROTOCOLS - TERM TIME (monitoring / responses will not be made during the weekend, school holiday periods, National Bank Holidays or INSET).

Communication methods

School will endeavour to respond:

Telephone calls:

Within 48 hours of receiving a telephone call.

Email:

Email read response within 48 hours:

parents@ashford-park.surrey.sch.uk (attendance)

info@ashford-park.surrey.sch.uk (for day to day school queries)

governors@ashford-park.surrey.sch.uk (for governor queries) Governor web page

Year group emails for queries re Google Classroom

e.g year1@ashford-park.surrey.sch.uk

Written letter:

Acknowledge receipt of letter within 72 hours.

School and governor office hours for ALL communications are 08:45 to 15:30.

Teachers with class responsibility, will endeavour to return telephone conversations at the end of the school day. Please be advised that mutually convenient appointment times can also be arranged through the school office to take place at the end of the school day.

If you have a concern or worries, please use the following procedure:

In the first instance, please contact your child’s class teacher via the school office to make a mutually convenient appointment either face to face or over the telephone. At this stage, most concerns are resolved.  However, if you feel the issue is not resolved, then please contact the school office to arrange an appointment with the next member of staff on the list below in the order given: 1 - 6.

 

1

2

Class Teacher

Year Leader               

 

Year 1

Mrs N A'Bear

Year 2

Mrs S Stride-Noble

Year 3

Mrs C Draper

Year 4

Miss A McCarry

Year 5

Mrs S Hall

Year 6

Miss L Hannick

3

Phase Leaders

Acorn Centre

Miss L Martin

   

EYFS

Mrs V Diplock

Years 1 & 2 (KS1)

Mrs N A'Bear

   

Years 3 & 4

Mrs L Allen


Years 5 & 6

Miss L Hannick

4

Assistant Head Teachers

Mrs M Wootton

    Mrs L Makepeace

5

Deputy Head Teacher

Mrs L Allen

     

6

Head Teacher

Mrs S Tarrant

  1. SCC and APPS complaint procedure - Autumn 2021Download
  2. Keeping school safeDownload
  3. Parent/Carer Code of ConductDownload
  4. Home School Link Worker Download

Ashford Park
Primary School

Station Crescent, Ashford, Middlesex, TW15 3HN

01784 250305

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