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Urgent Coronavirus support information: Pease find information from a variety of sources to support APPS and our school community:  GOV.UK Making a Christmas bubble 3rd December 2020 DfE Parent and Carer information Return to school video June 2020 Government: Information for Parents and Carers For any queries, please...Read More

Inspiring a Love for Lifelong Learning


Communications, Concerns, Complaints, Compliments & Code of Conduct

COVID COMMUNICATIONS: During this challenging time of dealing with Covid-19, please email if your child tests positive for Covid-19 during a school holiday or weekend. Please let us know as soon as you receive the positive test result, as this gives us time to advise other people to self-isolate if necessary.

COMMUNICATION PROTOCOLS - TERM TIME (monitoring / responses will not be made during the weekend, school holiday periods, National Bank Holidays or INSET).

Communication methods

School will endeavour to respond:

Telephone calls:

Within 48 hours of receiving a telephone call.


Email read response within 48 hours: (attendance) (for day to day school queries) (for governor queries) Governor web page

Year group emails for queries re Google Classroom


Written letter:

Acknowledge receipt of letter within 72 hours.

School and governor office hours for ALL communications are 08:45 to 15:30.

Teachers with class responsibility, will endeavour to return telephone conversations at the end of the school day. Please be advised that mutually convenient appointment times can also be arranged through the school office to take place at the end of the school day.

If you have a concern or worries, please use the following procedure:

In the first instance, please contact your child’s class teacher via the school office to make a mutually convenient appointment either face to face or over the telephone. At this stage, most concerns are resolved.  However, if you feel the issue is not resolved, then please contact the school office to arrange an appointment with the next member of staff on the list below in the order given: 1 - 6.




Class Teacher

Year Leader               


Year 1

Mrs Sarah Jones

Year 2

Miss Siobhan Cordery

Year 3

Mrs Sam Hall

Year 4

Miss Emily Butcher

Year 5

Miss Lisa Hannick

Year 6

Mrs Sue Taylor


Phase Leaders

Acorn Centre

Miss Martin



Mrs Victoria Diplock

Years 1 & 2 (KS1)

Mrs Nicola A'Bear


Years 3 & 4

Mrs Mel Wootton

Years 5 & 6

Miss Hannick


Assistant Head Teachers

Mrs Mel Wootton

    Mrs Lynsey Makepeace


Deputy Head Teacher

Mrs Lucy Allen



Head Teacher

Mrs Sarah Tarrant

  1. Complaints Procedure Download
  2. Keeping school safeDownload
  3. Parent/Carer Code of ConductDownload
  4. Home School Link Worker Download

Ashford Park
Primary School

Station Crescent, Ashford, Middlesex, TW15 3HN

01784 250305

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