Inspiring a Love for Lifelong Learning

Parents/Carers

Concerns, Complaints, Compliments & Code of Conduct

COMMUNICATION CHANNELS:

Communication	School will endeavour to respond:
Telephone calls	Within 48 hours of a telephone call.
Email	Email read response within 48 hours: parents@ashford-park.surrey.sch.uk info@ashford-park.surrey.sch.uk governors@ashford-park.surrey.sch.uk
Written letter	Acknowledge receipt of letter within 72 hours.

If you have a concern or worries, please use the following procedure:

In the first instance, please contact your child’s class teacher via the school office to make a mutually convenient appointment either face to face or over the telephone. At this stage, most concerns are resolved. However, if you feel the issue is not resolved, then please contact the school office to arrange an appointment with the next member of staff on the list below in the order given.

1 2	Class Teacher Year Leader	Year 1 Mrs Sarah Jones Year 2 Miss Siobhan Cordery Year 3 Mrs Nicola A'Bear Year 4 Miss Simran Ahluwalia Year 5 Miss Lisa Hannick Year 6 Mrs Sue Taylor
3	Phase Leaders	Acorn Centre Miss Martin
		EYFS Mrs Victoria Diplock Years 1 & 2 (KS1) Mrs Lucy Allen
		Years 3 & 4 Mrs Nicola A'Bear Years 5 & 6 Miss Hannick Years 3, 4, 5 & 6 (KS2) Mrs Mel Wootton
4	Assistant Head Teachers	Mrs Mel Wootton
		Mrs Lynsey Makepeace
5	Deputy Head Teacher	Mrs Lucy Allen

6	Head Teacher	Mrs Sarah Tarrant