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Urgent Coronavirus https://www.gov.uk/government/publications/closure-of-educational-settings-information-for-parents-and-carers: Please find below the updated guidance documents for: COVID 19 dated the 24th March 2020 Parental ACCESS to PROVISION. APPS will be closed as from Monday 23rd March 2020 for the forseeable future, to all children other than those of critical care workers.    Government: Informatio...Read More

Inspiring a Love for Lifelong Learning


Parents/Carers

Concerns, Complaints, Compliments & Code of Conduct

COMMUNICATION - TERM TIME only (monitoring / responses will not be made during the weekend, school holiday periods, National Bank Holidays or INSET).

School and governor office hours for ALL communications are 08:45 to 15:30.

Teachers with class responsibility, will endeavour to return telephone conversations at the end of the school day. Please be advised that mutually convenient appointment times can also be arranged through the school office to take place at the end of the school day.

Communication School will endeavour to respond:
Telephone calls Within 48 hours of receiving a telephone call.
Email

Email read response within 48 hours:

parents@ashford-park.surrey.sch.uk

info@ashford-park.surrey.sch.uk

governors@ashford-park.surrey.sch.uk

 

Written letter Acknowledge receipt of letter within 72 hours.

If you have a concern or worries, please use the following procedure:

In the first instance, please contact your child’s class teacher via the school office to make a mutually convenient appointment either face to face or over the telephone. At this stage, most concerns are resolved.  However, if you feel the issue is not resolved, then please contact the school office to arrange an appointment with the next member of staff on the list below in the order given.

1

2

Class Teacher

Year Leader               

 

Year 1

Mrs Sarah Jones

Year 2

Miss Siobhan Cordery

Year 3

Mrs Nicola A'Bear

Year 4

Miss Simran Ahluwalia

Year 5

Miss Lisa Hannick

Year 6

Mrs Sue Taylor

3

Phase Leaders

Acorn Centre

Miss Martin

   

EYFS

Mrs Victoria Diplock

Years 1 & 2 (KS1)

Mrs Lucy Allen

   

Years 3 & 4

Mrs Nicola A'Bear


Years 5 & 6

Miss Hannick

Years 3, 4, 5 & 6 (KS2)

Mrs Mel Wootton

4

Assistant Head Teachers

Mrs Mel Wootton

    Mrs Lynsey Makepeace

5

Deputy Head Teacher

Mrs Lucy Allen

     

6

Head Teacher

Mrs Sarah Tarrant

  1. Complaints Procedure Download
  2. Keeping school safeDownload
  3. Parent/Carer Code of ConductDownload
  4. Home School Link Worker Download

Ashford Park
Primary School

Station Crescent, Ashford, Middlesex, TW15 3HN

01784 250305

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