Inspiring a Love for Lifelong Learning
Parents/Carers
Concerns, Complaints, Compliments & Code of Conduct
COMMUNICATION - TERM TIME only (monitoring / responses will not be made during the weekend, school holiday periods, National Bank Holidays or INSET).
School and governor office hours for ALL communications are 08:45 to 15:30.
Teachers with class responsibility, will endeavour to return telephone conversations at the end of the school day. Please be advised that mutually convenient appointment times can also be arranged through the school office to take place at the end of the school day.
| Communication | School will endeavour to respond: |
| Telephone calls | Within 48 hours of receiving a telephone call. |
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Email read response within 48 hours: parents@ashford-park.surrey.sch.uk info@ashford-park.surrey.sch.uk governors@ashford-park.surrey.sch.uk
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| Written letter | Acknowledge receipt of letter within 72 hours. |
If you have a concern or worries, please use the following procedure:
In the first instance, please contact your child’s class teacher via the school office to make a mutually convenient appointment either face to face or over the telephone. At this stage, most concerns are resolved. However, if you feel the issue is not resolved, then please contact the school office to arrange an appointment with the next member of staff on the list below in the order given.
|
1 2 |
Class Teacher Year Leader |
Year 1 Mrs Sarah Jones Year 2 Miss Siobhan Cordery Year 3 Mrs Nicola A'Bear Year 4 Miss Simran Ahluwalia Year 5 Miss Lisa Hannick Year 6 Mrs Sue Taylor |
|---|---|---|
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3 |
Phase Leaders |
Acorn Centre Miss Martin |
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EYFS Mrs Victoria Diplock Years 1 & 2 (KS1) Mrs Lucy Allen |
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Years 3 & 4 Mrs Nicola A'Bear Years 5 & 6 Miss Hannick Years 3, 4, 5 & 6 (KS2) Mrs Mel Wootton |
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4 |
Assistant Head Teachers |
Mrs Mel Wootton |
| Mrs Lynsey Makepeace | ||
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5 |
Deputy Head Teacher |
Mrs Lucy Allen |
|
6 |
Head Teacher |
Mrs Sarah Tarrant |
